Foreword

Thank you for purchasing our Single Pocket Banknote Counting Machine. This user manual will help you to get start with that counter and describe its setup and operating procedures. We recommend you to read carefully of the operating instructions before using the device.

Abbreviations and Acronyms Used

UVUltraviolet
IRInfrared
MGMagnetic
CISContact Image Sensor
PCPersonal Computer
LCDLiquid Crystal Display
USBUniversal Serial Bus

Trouble Shooting List                                                                                                    Product Introduction

Error code

Reason

Solution

 
 
 
 
 
El: UV Error
 
 
 
 
 
UV Fake
Count the banknotes again to check if the problem persists.
•   Make sure that the device is not under any direct strong light source as this is the UV sensors can interfere.
•   Clean the sensors and remove dust, which accidentally blocked the sensors.
•   If the bill is genuine, lower the
sensitivity of UV and count the bill again.
EZ: Double Error
Double Notes
 
 
Tight the feeding gap
E3: Chain Error
Chain Notes
E4: Skew Error
Skew Notes
E6: Half Error
Half Notes
Pick out the half notes
E9: Image Error
Image Board And Display Board
Communication Anomalous
Check the connection of the main board
with display board
ElO: Image Error
Multi reason
Need count again or collect data
Ell: Denomination Error
Happen under Sort Mode
Change to MIX mode
ElZ: Image Error
Unknown Notes
Need count again or collect data
El3:lmage Error
Image Error
Need count again or collect data
El4:lmage Error
Image Error
Need count again or collect data
ElS: Image Error
Unknown Notes
Need count again or collect data
El6: Denomination Error
Face Difference
Need organize the face and count again
El 7: Denomination Error
Orientation Difference
organize the orientation and count again
El 9: Version Error
Notes Issue Version Difference
Turn off the sorting function
 
 
 
EZO-E26: MT MG Error
 
 
 
MT MG Anomalous
• Count the bill a second time to check if the problem persists.
•  Clean the magnetic sensors with a banknote cleaning card.
•   If the bill is genuine, lower it the MG
sensitivity and count the bill again.
E27: IR Error
Black List
Ask to the distributor
E30-89: IR Error
IR Anomalous
Need to update software
NO. CD Item   Stacker NO. ® Item   Machine sticker ® Stacker Sensor @) Power Socket ® Impeller   4.3″ Touch Display ® ® Power Switch   RS232 port @ Hopper Sensor @ USB port ® Hopper Guides @ Android port (J) Feeding Gap Adjusting knob @ R45 port (LAN)   Handle